Axuzen Tech Pvt. Ltd.
Website: www.axuzen.com
Last Updated: OCT 12 2025
1. Introduction
This Refund & Cancellation Policy (“Policy”) governs the terms under which refunds, cancellations, and chargebacks are handled for services provided by Axuzen Tech Pvt. Ltd., a digital solutions company specializing in content creation, branding, consulting, strategy, media, and business growth services (collectively referred to as the “Services”).
By accessing our website, engaging our Services, or making any payment to Axuzen Tech Pvt. Ltd., the client (“Client”, “You”, “User”) agrees to be bound by this Policy in addition to our Terms & Conditions and Privacy Policy.
2. Nature of Services
Axuzen Tech Pvt. Ltd. provides customized, skill-based, strategic, and digital services, including but not limited to:
Content creation and media production
Branding and personal/business identity building
Digital consulting and strategy
Business growth and online presence solutions
Technology-driven digital services
Due to the intellectual, strategic, time-based, and customized nature of these services, refunds are limited and subject to strict conditions.
3. Eligibility for Refund
Refunds may be considered only under the following conditions:
A written refund request is submitted within the agreed refund window (if specified in the proposal, invoice, or contract).
The request is submitted before substantial work has commenced on the project or service.
The request complies with the specific service agreement, proposal, or scope of work mutually accepted by both parties.
Axuzen Tech Pvt. Ltd. determines, at its sole discretion, that the refund request is valid.
Approval of refunds is not automatic and remains entirely at the discretion of Axuzen Tech Pvt. Ltd.
4. Deduction of Charges
If a refund is approved, the refund amount shall be processed after deduction of applicable charges, including but not limited to:
Payment gateway or transaction fees
Platform charges
Taxes (GST or other statutory deductions, if applicable)
Administrative and processing fees
Cost of work already completed or resources already allocated
Consultation, onboarding, strategy, or discovery session charges
The net refundable amount, after deductions, will be final and binding.
5. Non-Refundable Situations
Refunds will not be provided under the following circumstances:
Services that have already commenced, been delivered, or partially delivered
Customized, personalized, or strategy-based services once initiated
Delays caused due to lack of information, approvals, or responses from the Client
Change of mind, change of business plans, or internal business decisions
Dissatisfaction based on subjective expectations not defined in the agreed scope
Failure to achieve desired business results, growth, revenue, or outcomes
Missed meetings, consultations, or calls by the Client
Violation of Terms & Conditions or misuse of deliverables
Discounted, promotional, or special pricing services unless explicitly stated otherwise
6. Cancellation Policy
Service cancellations must be requested in writing via official communication channels.
Any cancellation request received after work initiation will not be eligible for a full refund.
Axuzen Tech Pvt. Ltd. reserves the right to charge cancellation fees based on work completed, resources allocated, and time invested.
7. Refund Request Process
To initiate a refund request, the Client must email:
📧 team@alphaxu.com
With the following details:
Full Name / Company Name
Registered Email ID
Invoice Number / Transaction ID
Date of Payment
Service Purchased
Reason for Refund Request
Incomplete or unclear requests may be rejected or delayed.
8. Refund Processing Timeline
Approved refunds will be processed within 7–14 business days.
Refunds will be credited to the original mode of payment only.
Axuzen Tech Pvt. Ltd. is not responsible for delays caused by banks, payment gateways, or third-party financial institutions.
9. Chargebacks & Disputes
Initiating a chargeback without first contacting Axuzen Tech Pvt. Ltd. may be considered a breach of this Policy.
We reserve the right to suspend or terminate services, accounts, or future engagements in cases of fraudulent chargebacks.
All disputes must be resolved in accordance with our Governing Law & Jurisdiction clause.
10. No Guarantee Disclaimer
Axuzen Tech Pvt. Ltd. provides strategic, creative, and technical services only.
We do not guarantee specific results, revenue, growth, or success.
Outcomes depend on multiple factors including market conditions, execution, client participation, and external variables.
Refunds will not be issued based on performance expectations or perceived lack of results.
11. Right to Modify Policy
Axuzen Tech Pvt. Ltd. reserves the right to modify, amend, or update this Refund Policy at any time without prior notice.
Changes will be effective immediately upon being posted on the website.
12. Governing Law & Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India.
Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts of Noida, Uttar Pradesh, India].
13. Contact Information
For any questions regarding this Refund Policy, please contact: